Thanks for Signing Up!

Final Step: Account and PIN Number

In order to access your landline number, we will need the Account and PIN number associated with your current landline provider. 

 

If you know your Account and PIN number, you can provide the information right away. 

If you don't know your Account and PIN number, don't worry! Just read our helpful guide below. We will also send you instructions via email.

If you have questions don't hesitate to call us 

at (855) 480-1002  Monday-Friday 10am-6pm or email us help@numberdock.org

926_edited.png

What is an Account and PIN Number?

The Guide to Getting The Information You Need to Leave Your Current Provider

In order to move your landline number, you will need your Account and PIN number with your current provider. The Account and PIN number allow us to securely move your number over to our network. 

All service providers are required to provide your Account and PIN number when asked. The most common way to get it is by calling customer support and asking for both numbers.

However, for some providers, you can skip the call by using our guide below. 

AT&T

  • Account number: This can usually be found in the upper right-hand corner of any bill or invoice, or in your online account.

  • PIN number: Your PIN is the 4 digits you give your carrier when you call in.

    • To change your PIN login to your profile.

    • Choose your wireless account from dropdown, if applicable.

    • Select Sign-in Info.

    • In the Wireless passcode section, select Get A New Passcode.

    • Follow the prompts to enter and submit your new passcode.

  • You can call AT&T at 1-800-331-0500.

Verizon

  • Account number: Can be found on your bill or online account by logging in online and going to Account then Account Overview. The account number is listed at the top, and it ends in -00001

  • PIN number: A six-digit number. If you don't know your account PIN, you can find it on your online Verizon account, or by calling Verizon Customer Support at 1-800-922-0204.

    • Verizon App: Go to Account Settings > Security > Number Transfer PIN and follow instructions.

    • Verizon Website: Go to Account > My profile > Number Transfer PIN and follow instructions.

    • #PORT: Dial #PORT (#7678) from your Verizon phone to request a Number Transfer PIN, and it will show your account number as well!

CenturyLink

  • Account number: Can be found in the upper right-hand corner of any bill. It is your phone number plus three digits. If you can't find it you will need to contact CenturyLink at 1-888-638-6771.

  • PIN number: 0000

Cincinnati Bell

  • Account number: You will need to call 1-877-595-2229.

  • PIN number: You will need to call to set up your PIN if you do not have one. It must be set up 24 hours before beginning your port.

Comcast

  • Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice.

  • PIN number: Your PIN would have been given to you by Comcast and is usually pre-selected. You can reset your PIN through your online account, you won't be able to find your PIN on any bill or invoice.

  • You can call Comcast at 1-800-266-2278

Magic Jack

  • Account number: Found online in your Magic Jack account or by calling customer service at 1-844-866-2442.

  • PIN number: Log into your online account, go to the manage log-in account tab, change the pin to a six-digit number.

Ooma

  • Account number: Your 10 digit mobile number with a one in front of it.

  • PIN number: Your Ooma account password. If you do not have this information, you will need to contact Ooma at 1-866-929-6662.

  • Special characters in your password may not be accepted

Spectrum

  • Account number: Can be found in the upper left-hand corner of your bill.

  • PIN number: Use your zip code. 

  • You can call Sprectrum at 1-855-855-4575

Vonage

  • Account number: Can be found in the upper right-hand corner of any bill or it is on your online account.

  • PIN number: The required PIN is the same one that is used to verify your account with Vonage. If you don't have one, you'll need to contact Vonage at 1-866-243-4357.